Competition and Consumer Commission of Singapore (CCCS) has fined more than S$1.5 m on four hotels for exchanging commercially sensitive information of hotel room accommodation to corporate customers, causing serious harm to competition in the industry.

The investigations found that sales representatives exchanged information that is likely to have influenced each other’s future conduct on market or have placed them in a position of advantage over their customers in contract negotiations.

CCCS held that exchange of non-public commercially sensitive information between competitors is harmful to competition and customers as it reduces competitive pressures faced by competitors in determining their commercial decisions, including price they will offer to customers.

This can result in customers having less competitive prices and options after such exchanges.

For more: https://www.cccs.gov.sg/media-and-consultation/newsroom/media-releases/hotels-id-30-jan-2019